Water Service - Frequently Asked Questions
What are the hours of operation for City of Thomasville Utilities?
Walk-in Hours: 8:00 a.m. to 5:00 p.m - Monday through Friday
Drive Thru Hours: 8:00am to 5:30pm - Monday through Friday
City of Thomasville Administrative Building
111 Victoria Place
Telephone: (229) 227-7001
For emergencies during evening, weekend and holiday hours you may contact:
Energy Control Center at (229) 227-5499
326 Fletcher Street
Where do I apply for new service?
If you do not currently have water service from the City of Thomasville Utilities, the City's Engineering Department, located at 411 West Jackson Street, can assist you in determining if water service is available at your location. If water is available, a water tap will need to be installed to connect your location to the water system. The Engineering staff can assist you in determining the cost of the new tap and can provide information as to establishing your water service account. For more information contact the Engineering Department at (229) 227-7009 or call Customer Care at 229-227-7001.
Where do I apply to have an existing water service turned on?
To request that existing service be turned on, please call our offices at 229-227-7001. You may also visit us at 111 Victoria Place where a customer care representative will assist you.
How do I know if I have a leak?
The easiest way to find out if there is a leak somewhere in your home is to check your water meter. The new meters have a leak indicator on the dial face. This indicator resembles a small black or red triangular propeller and if it is turning, even very slowly, and no water is being drawn, the meter is recording usage and you should investigate immediately. Toilets are notorious for running silently, sticking, starting and stopping and are a leading cause of residential leaks. To determine if you have a toilet leak, place a small amount of food coloring in the tank and let it sit for about 1/2 hour without flushing. If the coloring comes into the bowl, you have a leak in your toilet. Click here for additional information on water leaks.
Why must someone be present when water is turned back on when no one has to be there when water is turned off?
Customers are asked to be home when the water is turned back on to assure full service is restored and pressure is normal. Also, a faucet may have been accidentally left on and someone should be present to avoid any problems.
Where do I pay my water bill?
City of Thomasville Utilties' customers have several payment options, including the following:
City of Thomasville
111 Victoria Place
P.O. Box 1397
Thomasville, GA 31799
Bills may also be brought directly to our offices at 111 Victoria Place. Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. The drive-through payment area is open from 7:45 a.m. to 5:30 p.m., Monday through Friday. A night drop is also available at the drive-through payment area.
You may also pay your utilitiy bill online at www.thomasville.org.
Does the City of Thomasville add Fluoride to its water?
Yes. The City of Thomasville adds fluoride in accordance with state and federal requirements. Our personnel check fluoride levels daily.
Will I be charged for service calls?
If we are called to your home or business after regular business hours (Monday through Friday from 8:00am – 5:00pm), including weekends or holidays, and the problem is inside the building, it is your responsibility and you maybe billed a $40 service charge.
What do I do if my water pressure suddenly increases or decreases?
Call our office at (229) 227-5499 and we will dispatch our service employee to attempt to find the cause.
What do I do if water is leaking in my home?
You may have a leak on your service line. You should immediately turn the water off using your private shut-off valve and call your plumber. If you cannot shut the water off in your house, call our office or the after-hours number (229) 227-5499 and we will dispatch someone to turn the water off at the meter until the repairs can be made. Once the water service is turned off for repairs, you must install a private shut-off valve and the proper backflow device to meet the existing water codes before the water can be turnedback on to your home.
If I see water bubbling up in the street, what should I do?
Call our Energy Control Center at the after hours number (229) 227-5499 immediately! This could be due to a water main break and your prompt response could save water and prevent damage to property.
Why is my water bill so high?
High consumption may be due to additional people in the house, summertime watering, a leak or other factors. All faucets, toilets, water softeners, etc., should be checked immediately and a qualified plumber called if a leak is suspected. Click here for additiona information on water leaks.
Why has my water been turned off?
Your water may have been turned off due to a water main break in the area, improvements to the water system being performed or any violation of the City Ordinances.
Do I need to have a private shut-off valve and a backflow device installed?
Yes, all new water services MUST have a private shut-off valve and the proper backflow device installed before the water service can be turned on. All existing (older) water services must have the private shut-off valve and the proper backflow device installed by their plumber at the customer’s expense at the time where there water is turned off for any repairs or delinquent.